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Heidi Eisenhauer

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Current Resume

~ Administrative and organizational excellence in fast-paced, demanding environments ~

Core Competencies

Operations Management ·Business Administration · Reporting & Regulatory Compliance
Budget Administration ·Logistics Management · Supply Chain Management
Public Relations · Community Liaison · Crisis Intervention · Marketing
Communications (Written & Verbal) · Negotiations · Presentations & Instructions
Event Planning & Management · Program/Project Management
Change Management Initiatives · Case Management · Facilitation & Training

Transferable Skills

Organizational Management

Operations: Executed seamless Eco-conscious office move, renovations and interior design for 32 staff Information
Information Management: Developed systems for file management for multiple site team of 1,100
Scheduling: Arranged class schedule, meetings, travel, and daily schedules for executives and team
Meetings: Developed agendas, welcome packages, meeting minutes, financial reports, and action item follow-up lists
Financial: Managed bookkeeping, petty cash, audit preparation, and balanced a $250,000 budget for 5 years
Policy and Procedures: Facilitated the development process for organizational policy over 4 executive retreats
Employee Handbooks: Filtering through 2,000 pages of policy, created a user friendly manual for staff


Media Outreach: Featured on 60 Minutes and the National News Magazine speaking to organizations mandate
Print Production: Designed marketing brochures, posters, postcards, business cards and recognition gifts
Media Relations: Managed logistics for a 21 stop / 6 city media campaign, producing daily call sheets for production team
Online: Developed website to match organizational needs along with managing content and social media feeds
Content Rich Day-Timer: Brought together 8 designers and research team to create a 400 page product
Marketing: Launched identity and press campaigns; designed and established online presence

Event Management

Conferences: Managed member registration during national dental conference for multiple associations
Galas: Coordinated all aspects of galas from committee recruitment, guest stars, tastemakers, marketing, and catering
Sponsorship: Secured $80,000 of in-kind donations for silent and live auctions
Logistics: Coordinated conference for best practice sharing from inception through to accommodation and debrief
Networking: Facilitated 5 day training for 14 Executive Directors on Programs from Proposals to Management
Professional Development: Arranged continuing education credit courses for healthcare professionals

Human Resources

Facilitation: Led multicultural trainings for staff and teachers
Records: Developed tracking procedures and forms for lieu time, vacation and sick days
Recruitment: Developed and implemented behavioral interview questions during hiring of 100 staff
Payroll: Processed through Ceridian for staff of 40 along with health benefits management
Conflict Resolution: Trained 30 students who instituted an in-house conflict resolution service in their school
Volunteer Coordination: Trained and supported volunteer teams of over 250 annually with a high retention rate
International Awareness: Volunteered in Bangladesh for 16 months using a rights based, participatory approach
Succession Planning: Documented and produced procedure for knowledge retention
Community Activism: Organized an employee and supporter team for fundraising run

Computer Competencies

Scheduling: Outlook, ICal, Google and Backpack Calendar
Bookkeeping: Excel and Quick Books
Graphic Design and Desktop Publishing: Adobe Suite
Operating Systems: Macintosh and Windows platforms
Web Development: Joomla, Wordpress, Dreamweaver CS5, CSS, HTML, PHP, and SQL
Database: AS400, Access, Donor Perfect, File Maker Pro, Raisers Edge
Project Management: activeCollab, DotProject, Basecamp, Microsoft Project, Mindmap, Solve 360, and Visio
Social Media: Content Management - Facebook, Google +, Hootsuite, LinkedIn, Twitter, Youtube

Professional Experience

Prep: Production Assistant |Ep. 1- 2: Directors Assistant | Ep. 3-wrap: Art Dept Coordinator , Eyewitness I, Parry Sound, ON Contract (2016)  
USA Network mini-series. 

Chief Operating Officer, Asthma Society of Canada, Toronto ON   Contract (2004 - 2015)
Providing education and awareness support helping Canadians achieve symptom-free lives. 

Training and Event Consultant, CNK Consulting · Worldwide    Contract (2004 - current)
Expert support and advice on communications, marketing, and administration.

Administrative / Event Coordinator, Environmental Defence·Toronto, ON    Contract (2010 - 2011)
Inspiring change in government, business and people to ensure a greener, healthier & more prosperous future.

Office Manager / Event CoordinatorServe!·Toronto, ON   Contract (2008 - 2009)
Serving at-risk youth, through experience-based education. 

Organizational Development Advisor – Governance,VSO/CUSO· Khulna, Bangladesh   Contract (2007 - 2008)
Developing strong relationships with stakeholders and local governments.

Administrative / Events Coordinator, M-DO & Toronto Tabla Ensemble·Toronto, ON  Contract (2003 - 2004)
Fostering music and dance education through an East Indian arts centre.

Administrator, Taylor Enterprises·Toronto, ON (2002 - 2003)
Managing education, membership and conferences for professional associations.

Program Manager, Sumkidz Inc. ·Toronto, ON (1998 - 2003)
Advancing and promoting harm reduction through music, arts and education.

Project Coordinator, CELLspace· San Francisco, CA   Contract (1999 - 2001)
Encouraging public participation in cross-cultural arts, education and volunteerism.

Business Development Consultant,MMI· San Francisco, USA   Contract (1999 - 2000)
Expanding beauty with cutting edge personal fashion and theatric costume design.

Assistant / Research Assistant , Towers Watson· Toronto, ON    Contract (1997 - 1998)

Improving organizations performance, through effective staff / risk & financial management.


Child & Youth Care BA Studies, Ryerson • Toronto, ON  (ongoing)
·      Residential Treatment Center Management
·      Understanding the Non-Profit Sector
·      Non-Profit Management
·      Change Management                                 
·      Operations Management

Diploma in Child & Youth Work, Humber College   • Toronto, ON (1993-1996)


International Development Management, Humber College • Toronto, ON · (2006 - 2007)
Crisis Line Counselor, Toronto Rape Crisis Line • Toronto, ON · (2004)
Urban Environmental Responsibility, San Francisco League of Urban Gardeners • San Francisco, USA · (1999)
Entrepreneurial Business Development, Lethbridge Community College, Lethbridge, AB · (1996 - 1997)

Professional Development: Coursework (40+ hours)

·      Database Development
·      Bookkeeping
·      Change Management
·      Content Management System Development
·      Financial Auditing
·      Gender Mainstreaming
·      HR Law in the Non-Profit Sector
·      HR Management
·      Monitoring and Evaluation
·      Non-Profit Management
·      Organizational Assessment
·      Participatory Techniques for Assessment and Evaluation
·      Project Design and Proposal Writing
·      Project Management
·      Proposal Writing and Development
·      Residential Treatment Center Management
·      Understanding Non-Profit Sector

Personal Interests and Recreational Activities

International Travel
Bangladesh, Bermuda, Costa Rica, Dominican Republic, India, Israel, Kuwait, Mexico, Thailand, Trinidad, United Arab Emirates, and throughout the vast majority of Canada and the USA

Biking, Bird Watching, Camping, Canoeing, Cycling, Hiking, Skiing, and Snorkelin

Book Binding, Contemporary Art, Painting (Oil, Acrylic, Mixed Medium), Wood Carving, Engraving and Printing, Quilting


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contact information

Please feel free to contact me:

Heidi Eisenhauer

  •        tel: +11 (416) 843-4466


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